Privacy Policy

Effective Date: 24 March 2023
Last Updated: June 2026

At Enigma Heating Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Enigma Heating Solutions is the data controller responsible for your personal information.

Business Name: Enigma Heating Solutions
Email: info@enigmaboilerinstallers.com

Information We Collect

We may collect and process the following information:

• Name

• Email address

• Telephone number

• Address (where required for quotations or services)

• Information provided through contact forms

• Website usage data, including IP address and browsing activity

How We Collect Information

We collect information when you:

• Submit an enquiry through our website

• Contact us by telephone, email or social media

• Request a quotation

• Book a service or installation

• Subscribe to marketing communications

• Interact with our website through cookies and analytics tools

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations and services

• Manage customer accounts and bookings

• Process payments

• Improve our website and customer experience

• Comply with legal and regulatory obligations

• Send marketing communications where consent has been provided

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent (where required)

Data Sharing

We will never sell your personal information.

We may share information with trusted third parties where necessary to:

• Process payments

• Provide finance options

• Deliver services

• Meet legal or regulatory requirements

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

To exercise any of these rights, please contact:

info@enigmaboilerinstallers.com

Cookies

Our website uses cookies to improve functionality, analyse traffic, and enhance your browsing experience.

You can manage or disable cookies through your browser settings at any time.

Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.